Delivery Terms

COVID-19 DELIVERY DELAYS

Some areas of the UK are temporarily experiencing delivery delays that are outside our control.

When selecting a day at checkout please be aware that at this moment in time we cannot guarantee the day as all the couriers we use have stressed to us that this is an Industry wide problem and that they have backlogs of consignments from the recent Covid restrictions that have only just been lifted.

If delivery time is critical, please contact our web sales team BEFORE placing your order.

All available delivery options and prices are shown at the checkout once you have inputted your delivery Postcode.

Some delivery options are not available to certain areas*

We pride ourselves on our customer service, and, therefore, we have worked hard to ensure we have several delivery options at our disposal to suit every customers needs.

This includes:

  • Sample Delivery - Free
  • Upto 6.5kg Delivery 
  • Upto 13kg Delivery 
  • Upto 17kg Delivery 
  • Over 17kg Delivery

Some delivery options are unavailable to certain areas/products

Large format tiles that weigh less that 17kg may not be safley shipped via some services.

Sample Orders:

Sample orders are sent out via Royal Mail or by Courier service.
Only 1 x sample per product per customer is allowed for free delivery.
Additional delivery charges may apply when ordering other products with Samples.

Orders upto 6.5kg,13kg and 17kg

Orders upto 6.5kg,13kg and 17kg are wrapped, packed and sent out by a courier service.
All Standard deliveries require a date for delivery to be selected at the checkout.

Orders Over 17kg or Large Format Tiles:

Orders over 17kg will be packed at our discretion either via a boxed courier service and/or packed and wrapped onto a pallets, delivered and offloaded using a pallet truck.

Please ensure you make prior arrangements for placement and storage.

All Standard deliveries require a date for delivery to be selected at the checkout.

Dado Rails:

Dado Rail orders are sent out via Royal Mail or by Courier service.
Additional delivery charges may apply when ordering other products with Dado Rails due to weight.
All Standard deliveries require a date for delivery to be selected at the checkout.

Sealants & Cleaners:

Sealant & Cleaners orders are sent out via Royal Mail or by Courier service.
Additional delivery charges may apply when ordering other products with Sealant & Cleaners due to weight.
All Standard deliveries require a date for delivery to be selected at the checkout.

Mosaic Sheets:

Mosaic Sheet orders are sent out via Royal Mail or by Courier service.
Additional delivery charges may apply when ordering other products with mosaic sheets due to weight.
All Standard deliveries require a date for delivery to be selected at the checkout.

Short Terms:

Delivery Days/Hours are Monday-Friday and do not include weekends.

To be eligible for some Delivery Services, you must order before 1pm.

Certain Postcodes are liable to pay an extra delivery charge.

POSTAGE CHARGE IS CALCULATED AT CHECKOUT

Full Terms & Conditions Apply on ALL orders HERE